Please help me!

Use this section if you have a problem on iSnooker and wish to get help from other members of the community. If your problem is something that cannot be solved by Members / Moderators of iSnooker you should contact support@thesnookerclub.com as well as tech@thesnookerclub.com
Exodus
Posts: 12
Joined: Wed Feb 15, 2012 10:17 am

Please help me!

Postby Exodus » Wed Feb 15, 2012 10:24 am

Problem is - when i start isnooker and log in main lobby or another lobby programm is freezing. When i start isnooker and play practice - there is no freezing.
Weirdest thing is when i start ipool and log in to main lobby there - its fine - no freezing.
:( What do i do?

User avatar
ianm27
Posts: 1917
Joined: Thu Sep 17, 2009 10:06 pm
Location: Hertfordshire, UK

Re: Please help me!

Postby ianm27 » Wed Feb 15, 2012 12:38 pm

First thing to do is completely un-install isnoker, including any desktop shortcut. Make sure all isnooker programs have been deleted from your hard drive. Then re-boot your computer.

Then go to the website:

http://www.thesnookerclub.com/download.php

and download the version for your Operating System.

Hopefully this will fix your problem, if not leave a message here here any error messages you may get.
Image

Exodus
Posts: 12
Joined: Wed Feb 15, 2012 10:17 am

Re: Please help me!

Postby Exodus » Wed Feb 15, 2012 1:41 pm

Did all u said Ian - same thing happened. Problem still unsolved :(

User avatar
ianm27
Posts: 1917
Joined: Thu Sep 17, 2009 10:06 pm
Location: Hertfordshire, UK

Re: Please help me!

Postby ianm27 » Wed Feb 15, 2012 5:13 pm

Ok.

When did this problem first start and have you changed anything on your PC since snooker was working and then after the freezing problem started?

I assume that snooker was working perfectly ok prior to the freezing starting?
Image

Camera_cab

Re: Please help me!

Postby Camera_cab » Thu Feb 16, 2012 2:28 am

are you using windows7 or vista by any chance? If so, then try downloading the xp version and see if the problem persists.

Exodus
Posts: 12
Joined: Wed Feb 15, 2012 10:17 am

Re: Please help me!

Postby Exodus » Thu Feb 16, 2012 6:23 pm

It started rite after server upgrade n i change nothing at PC. b4 upgrade i played normally but after got this problem....
Im using XP operation system n XP version
Still freezing(((
Last edited by Exodus on Thu Feb 16, 2012 6:29 pm, edited 1 time in total.

Exodus
Posts: 12
Joined: Wed Feb 15, 2012 10:17 am

Re: Please help me!

Postby Exodus » Sun Feb 19, 2012 5:59 pm

OMG!!!
Same thing started with Ipool...i still need help guys! Anyone!!

User avatar
DaveH
Posts: 1390
Joined: Fri Sep 18, 2009 10:00 am

Re: Please help me!

Postby DaveH » Sun Feb 19, 2012 7:02 pm

try running windows update then uninstall both games completely and then reinstall

Exodus
Posts: 12
Joined: Wed Feb 15, 2012 10:17 am

Re: Please help me!

Postby Exodus » Mon Feb 20, 2012 9:31 am

Weird but - ipool after windows update is good but snooker still freezing

Exodus
Posts: 12
Joined: Wed Feb 15, 2012 10:17 am

Re: Please help me!

Postby Exodus » Mon Feb 20, 2012 5:19 pm

this is what i see when programm freezed
Attachments
Freeze.JPG
Freeze.JPG (250.07 KiB) Viewed 5859 times


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