- Game Troubleshooting
- Registering
- Member Conduct (Abuse / Cheating)
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1. Game Troubleshooting |
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a. What are the System Requirements to run iSnooker? |
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Minimum CPU 800 MHz. Recommended 1GHz or above. 3D graphics card. Directx
8.0 or above. Latest Windows Updates (recommended for stability and
preformance) 50Mb Hard Disk space Windows ME, Windows 2000 and Windows XP
are all fully supported. Windows 98 is not longer being prioritised as its
no longer being developed by Microsoft. Windows 95 is not supported. |
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b. I get an error when running iSnooker, How can I fix this? |
1.
Check that you have installed the latest DirectX 9.0c version from Microsoft
– www.microsoft.com/directx
2. Update your Graphics Card to the latest driver. Normally you will be able
to obtain this from the Website for the Graphics card. i.e. for NVIDIA cards
(GeForce) -> www.nvidia.com - If you do
not know your graphics card model you can do so by;
a) Click Start -> Run (On Windows)
b) Type: dxdiag (press enter)
c) Click on "Display" tab
d) The Graphics Card Name will be listed at the top-left
3. If you haven't already done so, run Windows Update. Click Windows
Start -> All Programs -> Windows Update. This will update your system with
the latest windows drivers, which will also be beneficial to your computer
for other applications / games. |
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c. I have the latest version of iSnooker but cannot access the Lobbies? |
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Firstly, you should ensure that you are running the latest version by
visiting our download page and Refresing the page (F5 key). Once you have
refreshed the page, you should download and install iSnooker and try
accessing the lobbies. If you cannot access the lobby, Please see
Question e) & f) of Game Troubleshooting. If this doesn't help, please
contact
brandon@thesnookerclub.com |
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d. I have a Router / Firewall, which Ports do I need open to access the
lobbies? |
iSnooker requires TCP ports 1700-1720 and 1799 to be fully accessible (open
for both inbound and outbound traffic).
For information regarding forwarding of TCP / UDP ports for those using a
Router or Firewall please visits these sites:
www.portforward.com/routers.htm - ROUTERS (find your router make and
follow the guide Port Forwarding for the Router)
firewalling.com/routers.htm
- routers & firewall information
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e. I get Gateway Not Found when trying to connect to the lobbies? |
1. Disable your Firewall
If you are running Windows XP / 2000, try disabling firewall as this may be
preventing you access to the game. The Internal XP firewall can be found at;
Start-->Control Panel-->Network Connections-->choose your active internet
connection-->properties-->Advanced-->untick "Internet Connection Firewall".
This procedure may vary on other Windows versions (ME, 98) but in general,
the firewall can be found under Network Connections (from Control Panel).
2. Program Conflict
Try closing all other programs you have running before running the game.
There may be a conflict between programs, causing you to have problems
connecting to a Lobby or opening the game.
3. Port Access
The lobbies run on different ports and if you are unable to join anyone of
them then it would seem like a firewall program is blocking your computer
from entering it. To access the lobbies make sure that TCP Ports
1700-1720 and 1799 are open for inbound and outbound traffic.
4. Windows Update
Running Windows Update may resolve this problem and it is worth a try. To
update your system from Microsoft you need to; Click Start -> All Programs
-> Windows Update.
If you need any further help please don't hesitate to contact
support@thesnookerclub.com
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f. I get Connection Refused when trying to connect to the Lobbies? |
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you get this message, it could mean you have a Firewall enabled either
through a Windows program or on a Router (see Question d). Remember
that some Anti-Virus programs have built-in firewalls, so you should check
for this. If you have a firewall enabled you may need to disable this or
configure the ports (see Question d) before you can access the
lobbies. |
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g. I have Dual Processor and the game runs Jerky (slow), what can I do? |
You
need to tell Windows to only use one Processor for the game, which you can
do by;
Right Click on the Windows Taskbar
Click on Task Manager
Right Click on the iSnooker.exe Process and select "Set Affinity"
Deselect CPU 1 from the list of both CPU Threads available so that only
CPU 0 is ticked
After doing this the game should not be jerky or slow anymore
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2. Registering |
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a. How do I register my account on iSnooker? |
To register on iSnooker you first need to purchase a Membership Code from
the Register section of
the website. Once you have purchased and received your Membership Code
you will be able to one of the following;
i) Top-Up an existing account (turns a Trial account
into a Member account)
ii) Create a new member account with the Username and Password of your
choice
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b. I have registered but have not received my Membership Code? |
If you have paid by Credit Card, you should receive your Membership Code
within a few minutes. If you have paid by E-Check, Wire or Cheque then it
can take 1-2 weeks to process the order (depending on the payment type).
If there is any delay in receiving your Membership Code, please contact
support@thesnookerclub.com
and we will look into this immediately (within 24 hours of email under
normal circumstances).
Please note that when paying through a paypal account when ordering by our
SWREG system, there is a 1-2 week processing time. Paying with a Paypal
account with our Paypal ordering system is instant. |
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c. How do I Create / Top-Up my account, once I have purchased a
Membership Code? |
To Create a New account do the following:
1: Run iSnooker
2. Click cancel to close the 'Login Wizard' that appears
3. Click on Register -> New Account from the top menu
4. Enter any lobby (apart from the Guest Lobby)
5. Enter a Username and Password in both fields
6. Enter your Membership Code
7. Click on Submit
Try to use a unique name, since your first choice may be taken already.
If you want to Top-Up an existing account, you need to choose
Top-Up/Revive Account on Step 3, instead of New Account then do the
remaining steps.
If you have any problem, please contact
support@thesnookerclub.com.
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d. I don't have a Credit Card, can I still register? |
Yes, you can still register without using a Credit Card, although it will
take a little longer. The alternative payment methods for our various
Registration Systems
are;
- E-Check using our Paypal registration system
- Cheque or Wire Transfer using our SWREG system
- International Money Orders (GBP, US, EUROS or CAD),
using our Postal Order system
If you have any further questions about any of our payment methods
please don't hesitate to contact
support@thesnookerclub.com |
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3. Member Conduct (Abuse /
Cheating) |
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a. What can I do if I receive
abuse from another player on the game? |
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If at any time you receive
abusive language from another player, you should press the
'Report Abuse' button (in the game menu at the top of the
screen). Once you have reported the abuse, you should notify a
Moderator (a player with a 'M' beside their name)
or Admin (a player with an 'A' beside their name),
who will help you. If no Moderator or Admin is around, please
put the person who is giving abuse on 'Ignore' by double
clicking on their name and ticking the Ignore box. You should
then email
support@thesnookerclub.com, informing us of the persno who
has abused and the lobby this occured in. |
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b. I think a player is
intentionally losing (cheating) what should I do? |
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I you suspect a player is
throwing games to transfer points to another, you should notify
a Moderator, who will then investigate this further. |
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